Shipping policy
Last updated: 19.11.2025
1. General Information
At noko, all items are made-to-order (printing, embroidery, or design work).
Delivery timelines include two phases:
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Production time – creating your custom item
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Shipping time – delivering the product to you
By placing an order, you agree to the terms outlined below.
2. Production Time
Our standard production time is:
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1–3 business days
Because every item is custom-made, production cannot be expedited beyond this timeframe.
3. Shipping Times
Shipping times depend on your location:
Estonia (domestic shipping):
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Parcel machine / courier: 1–4 business days
European Union:
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Delivery time: 3–7 business days
International:
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Delivery time typically 7–21 business days, depending on the destination
Shipping times do not include customs delays or carrier disruptions.
4. Shipping Rates
Shipping is 100% free — always.
No minimum order, no hidden fees, no conditions.
5. Order Tracking
Once your order ships, you will receive an automatic email with a tracking link (if tracking is available for your shipment).
6. Incorrect Addresses & Unclaimed Packages
Please ensure your shipping address is correct before completing the order.
If a package is returned due to an incorrect address or failure to collect it, reshipping may require an additional fee.
7. Damaged or Lost Shipments
If your order arrives damaged or does not arrive at all, please contact us:
📧hello@noko.ee
We may request photos of the damage or documentation from the carrier.
After verification, we will send a replacement item.
8. Multiple-Item Orders
Items may be produced or sent separately.
This means your order may arrive in multiple packages — at no extra cost.
9. Customs, Duties & Taxes
International orders may be subject to customs duties or import fees in the destination country.
These charges are the customer’s responsibility.
